ABOUT US

 

Giftguide.co.za is South Africa’s premium online store where you can find just about anything. We are preferred insurance replacement partners offering direct replacements and we have been servicing the insurance and retail industry for over 50 years. With a large variety of quality electronic products, high-end jewellery, sporting goods and homeware.

Our E-commerce store has an extensive range of corporate gifts, B2B products and the latest technology at the best prices. We pride ourselves with our professional, friendly support team we can count on exceptional after-sales service.

Vision

At Giftguide.co.za, our vision is to be the top e-commerce site and the top insurance provider in South Africa, by offering the very best in tailored personal service and competitive prices on top quality brands and products.

Mission

To provide every potential customer visiting our site with a retail experience that is simple and easy to navigate, which ultimately results in the sale of quality products and is followed up with a personal service that exceeds the industry norm.

Vendors

Our vendors are all best-in-class, and are required to fulfill the following criteria:

• They must have a reputable product and brand.
• Reliable customer service.
• Up-to-date product and price catalogues.

 What do we offer in return?

Marketing of the site and products (including Daily Deals and campaigns around the different holidays, both local and international, with a specific focus on gifting to friends & family in South Africa).

• Handling of deliveries (including gift wrap and message service).
• Personal post sale service.

Gift Guide differentiates itself by offering personal service and the best prices on top brands.

Customers

Our target market consists of two levels of client. Firstly, the high-end client who can afford expensive, VIP products. This includes corporates and insurance companies. Secondly, the middle working class who are looking for good deals and great service. The target age group runs from 18 – 60.

A large portion of our client base purchase Garmin watches, indicating that they are interested in sports and healthy lifestyles. Most of the current clients buy because of referrals, or because clients know they are buying from a reputable company. We help our customers by ensuring that all the products we offer come with all the aftercare service, warranties, and guarantees required.

We have also started a reward program.

Goals and Objectives

Like any business, our goal is to increase revenue. Our objective is to grow our database and make Gift Guide a household name. Through real-time monitoring, we aim to tweak our marketing efforts as needed, resulting in not just traffic, but conversion of sales.

We aim to out-serve all our competitors through personalized services from start to finish.

GIFT GUIDE OFFICES